Return Policy

Refund Policy:

We want our customers to be fully satisfied. Each returned item must contain all parts included within the original order and must be shipped back to OC Ramps in their original boxes and properly packaged to avoid any damage during return transit. Unfortunately, no returns will be made on any customized items and/or products. Eligible returns are only accepted within thirty (30) calendar days of purchase. Please repack the merchandise and/or products carefully and in new, unused, and original condition. All instruction manuals, parts, products, etc. that were originally included with the part being returned must be included as well. Failure to include all manuals, parts, products, etc. will result in an ineligible return, and thus, no refund will be processed. All returned items are subject to additional freight fees, and OC Ramps does not refund these fees. OC Ramps also does not refund the original shipping fees included within the total purchase price of any products (this includes products that originally stated “free shipping” during checkout). OC Ramps does not refund any credit card processing fees charged to us by the merchant. Any products attempting to be returned in a damaged or used condition will not be eligible for return, and thus, no refund will be processed. Eligible returns that are in a new, used, original, and not damaged condition are subject to a 30% re-stocking fee. Additional charges may be incurred if the products are attempted to be returned in a damaged, used, or incomplete condition. For all eligible returns, OC Ramps will refund the original purchase price, less any state or federal taxes, fees, and/or other costs incurred and will apply the refund to the credit or other payment card used by the customer during purchase, or issue a refund check which will be sent to the delivery address used by you during your purchase. OC Ramps will refund only the original purchaser of the products, and OC Ramps will not accept and/or otherwise issue a refund for any ramps, merchandise, and/or other products which are not purchased directly from us. We value your patronage and business and will work directly with our customers to remedy any dispute or problem with our products.

Since the methods of application/installation and conditions are beyond our control, we make no guarantee or warranty concerning the use or results to be obtained from use of the described product. Assembly times on the website per product are merely estimations and will vary with each customer. Any such warranty of any kind or nature, to the fullest extent permissible, including without limitation the implied warranties of merchantability, non-infringement, and fitness for a particular purpose are all hereby expressly and fully disclaimed. Buyer is and shall remain solely responsible for results.

 

Items Damaged in transit:

If any items are damaged during transit with any FedEx/UPS Ground services, please report any such damage immediately to us via email along with photos and your order number to info@ocramps.com. We may request that the damaged item be returned to us for exchange of a new item. Larger items (e.g. quarter pipes, halfpipes, etc.) will be shipped though a trucking company/freight carrier. OC Ramps will fix or replace any items which are materially damaged during transit if the delivery driver makes note of such damage on the receipt. If you sign the delivery receipt and/or otherwise accept delivery of any product without expressly identifying and making note of the alleged damage, you will not be refunded nor receive a replacement of the appliable product and/or missing parts. Please ensure you inspect any package upon arrival.

*** Please inspect each package upon arrival. If there are ANY signs of damage or misuse, you must notify the delivery driver and expressly document any alleged damage before accepting delivery. The delivery company MUST make note of the damages - this allows us to file a claim. Please be sure to notify us via email at info@ocramps.com if there is a damaged item and/or missing parts that need to be replaced. OC Ramps cannot assume liability for any damage after the delivery – caused by skateboard damage, weathering, user error, etc. OC Ramps will NOT refund nor offer free replacement parts if the delivery driver is not notified of damage prior to you accepting delivery of any product(s). Do not accept delivery of any products which are damaged during transit and/or otherwise have any missing parts. By accepting delivery of any products, you are expressly acknowledging that all such products delivered are in perfect and acceptable condition, and that all such products do not contain any sort of damage and/or defect.***

 

Damage once the item has been skated and/or used:

OC Ramps does not assume any liability for damaged products once the product has been used and/or skated. This includes parts being damaged during installation. We also cannot make any returns/refunds on used and/or skated items. Refunds or exchanges can only be facilitated with new/unused products.

 

Damage due to modification and/or non-compliance with assembly instructions:

OC Ramps will not assume any liability for products which are damaged as a result of you attempting to modify and/or otherwise not constructing the product in strict accordance with the appliable building and assembly instructions provided to you. If you attempt to make any modification to and/or otherwise construct any product in a manner that does not strictly comport with the applicable building and assembly instructions, no refund or exchange can or will be made.

 

Disclaimer, Release, and Limitation of Liability:

By purchasing any of our products, you are expressly acknowledging that you are fully aware of and realize that skateboarding, in-line skating, scooter riding, bicycle riding, and/or otherwise engaging in any other related activity(ies) or action sports are inherently dangerous and hazardous activities in which you choose to voluntarily participate in, solely at your own risk. You are aware and acknowledge that by engaging in any such activities, including the use of our products, you may be exposed to the usual risks, hazards and dangers of serious personal injury, death and disability or property damage and loss (collectively “Damages”). The risk of suffering any Damages may significantly increase when using ramps, curbs, steps, halfpipes, quarter pipes, grind boxes, inclines and declines, or any other structure, item, product, and device. You know that the risks, hazards and dangers include, but are not limited to, uncontrollable boards and bicycles, falling, jumping, landing, performing tricks and/or colliding with other users. You also understand that these risks, hazards and dangers are further increased when other persons, whether or not of the same level of experience or skill, are present at the same time and using the same facilities. (All of the above defined activities are collectively referred throughout this Agreement as the “Hazardous Activities.”)

When purchasing any item and/or product from OC Ramps, you hereby expressly acknowledge and agree that it is your intention to freely assume, and thus you do hereby freely assume, to the fullest extent permissible, all of the above-mentioned risks, as well as others not listed that are part and/or otherwise may be connected, in any manner whatsoever, to those activities, and you further acknowledge that you freely agree to fully relieve and release “OC Ramps” and/or all of its affiliated, subsidiary, parent, and/or related entities, employees, agents, shareholders, officers, directors, contractors, representatives, insurers, attorneys, or other party(ies) (the “OC Ramps Parties”) of any duty whatsoever. By purchasing any item and/or product from OC Ramps you expressly and freely acknowledge that you are knowingly and voluntarily assuming the entire risk of any of the Damages which might occur during or as a result of your use of any of OC Ramps’ products and/or otherwise engaging in any Hazardous Activities. You also expressly acknowledge and agree that you fully and forever release, discharge, and absolve the OC Ramps Parties from any and all liability, causes of action, claims and demands that may arise in any way from any Damages incurred by you or to any other person or to any property during any of the aforementioned activities, use of any OC Ramps item and/or product, or in any way related to any of the aforementioned activities. The foregoing release shall include claims for the negligence of the OC Ramps Parties and claims for strict liability for abnormally dangerous activities. The foregoing release does not extend to claims for gross negligence, intentional or reckless misconduct, or any other liabilities that Federal or California law does not permit to be excluded by agreement. By purchasing any item and/or product from OC Ramps, you also expressly agree not to sue and/or otherwise make or attempt to set forth any claim, demand, and/or cause of action against any of the OC Ramps Parties as a result of and/or otherwise related to any death, injuries, loss, harm, and/or property damage that occurred during any of the aforementioned activities and/or use of the OC Ramps items and/or products and/or otherwise related in any way to any of the foregoing.

In consideration of utilizing OC Ramps’ branded skateboard ramps, grind boxes and other items or products, you agree as follows:

1. As to your participation in any activity, including, but not limited to, the Hazardous Activities and as to any and all liability for the Damages which you may suffer or incur due to any cause whatsoever, you hereby agree:
   
   
1. To waive any and all claims, demands, and/or causes of action for Damages that you may have against the OC Ramps Parties and/or any of their shareholders, directors, officers, managers, members, unitholders, associated and/or related business entities, agents, contractors, volunteers, sponsors, vendors, partners, insurers, attorneys, exhibitors, or any other person or business entity in any way associated with any of the OC Ramps Parties;
   
   
2. To release the OC Ramps Parties, from any and all liability for the Damages that you may suffer or incur, or that your heirs, next of kin, agents, advisors, trustees, beneficiaries, and/or the like may suffer as a result of your participation in any activity, including but not limited to the Hazardous Activities; and
   
   
3. To hold harmless, indemnify, and defend the OC Ramps Parties from any and all liability whatsoever for the Damages to any third party resulting from your participation in any activity, including but not limited to, the Hazardous Activities. In accordance with the foregoing agreement, you agree to fully reimburse the OC Ramps Parties for any damages, reasonable settlement and defense costs, including without limitation, attorneys’ fees, expert witness fees, additional insurance fees, and cost, that any of the OC Ramps Parties incur due to any such claims, demands, and/or causes of action being made against them.
   
   
2. This waiver and release of liability and indemnification agreement (collectively referred to hereafter as “Waiver and Release”) shall be effective and binding upon your heirs, next of kin, family members, relatives, guardians, conservators, executors, administrators, trustees, and assigns in the event of your injury, disability or death.
   
   
3. By purchasing any products and/or items from OC Ramps, you hereby expressly acknowledge and confirm that you and your applicable authorized agents have read, understand, and agree to be bound by the foregoing rules of safety / conduct governing your conduct while purchasing and/or using any OC Ramps’ branded products. You understand that these rules are strictly enforced and you voluntarily agree to be bound upon them.
   
   

By purchasing any products and/or items from OC Ramps you hereby expressly acknowledge that you have completely read and fully understand this Agreement and terms set forth therein. Prior to confirming this Agreement or making a purchase, you have had the opportunity to ask any questions about this Agreement, including having the ability to consult with applicable legal counsel. You are aware that, by confirming this Agreement and purchasing any items and/or products from OC Ramps, you are voluntarily assuming all risks and waive and release certain rights that you and your heirs, next of kin, family, relatives, guardians, conservators, executors, administrators, trustees, beneficiaries, and assigns may have against any of the OC Ramps Parties.