What to Expect
We have two teams working around the clock to mass produce the beloved kits that are in high demand, after all we service ALL skaters worldwide! The fabrication time in our warehouse starts when you place the order as the information prints out directly to our team to start production. After the kit is created, the next process is actual transit time. We work with several carriers for a variety of our products to help cut down on transit times and delays.
Our Quarter Pipe kits (4ft wide Quarter Pipe & larger), Half Pipes, and sheets of GatorSkins or Skatelite Pro all ship on a double size pallet (4ft wide x 8ft long) via freight carrier. As the double sized pallet leaves our warehouse, the freight carrier will then begin the transit process to get your order over to your local delivery terminal. As your shipment arrives in your local area, the freight carrier will have an appointment setter call you directly to schedule an appointment for delivery. Just like when you book an appointment with the cable company, you will be given a 4 – 8-hour window of delivery.
The freight driver will then arrive at your residential delivery address on the day of your scheduled appointment. Please note that this will be a curbside delivery. The driver will not be able to pull into your driveway or any other requested area on your property. You will want to be sure to have 2 – 3 able-bodied adults, in total, at your place of residence during the delivery window to assist with the unloading of this pallet. Provided the size and weight of these shipments, a liftgate is not permitted and drivers are unable to assist with any of the hand unloading process. The pallet is easy to breakdown to execute a hand unloading process with yourself and a few additional helping hands.
The entire unloading process may seem daunting however it is a fairly simple process that can be executed within 10 – 20 minutes! Please keep in mind that delays may occur with the delivery. We understand that this can be frustrating. If you experience a missed appointment, please reach out to us and our team is happy to help.
If you notice any damages or issues with the order upon receiving, please proceed with accepting the shipment, but notate on the delivery receipt by stating “DAMAGE” when signing the delivery receipt. You do not need to itemize any material which was damaged when accepting the shipment. Once your shipment has been unloaded and signed, please email our team directly with the damage(s), proof of signed delivery receipt which has been notated as damaged along with full length pictures of the material which was damaged. We will work on resolving the issue immediately.